Terms and Conditions
These Terms and Conditions of Sale (“Terms”) shall govern all orders for and purchases of products and services from Hyland Optical Technologies, Corp. DBA Ealing unless other terms are specifically designated or agreed to by Hyland Optical Technologies, Corp. to apply to a specific product or service.
PRICES
All prices are subject to change without notice. The prices shown in the Ealing online catalog supersede all previous catalogs either printed or in electronic form. Prices stated are exclusive of all taxes, fees, licenses, duties or levies (“Taxes”) and, unless otherwise stated in HYLAND OPTICAL TECHNOLOGIES Quotation, transportation charges, freight and insurance. All Taxes related to Product shall be paid by buyer (other than taxes assessed against HYLAND OPTICAL TECHNOLOGIES net income), or in lieu thereof, buyer shall provide a tax exemption certificate acceptable to the relevant taxing authorities. Taxes and other charges payable by buyer may be billed as separate items on HYLAND OPTICAL TECHNOLOGIES’ invoice.
CREDIT TERMS
Credit terms are available with credit approved at our sole discretion. Download our Credit Application here. HYLAND OPTICAL TECHNOLOGIES may, at any time and in its sole discretion, limit or cancel the credit of buyer as to time and amount, suspend shipments, demand payment in cash before delivery of Product, and demand assurances of buyer’s performance. If within 30 days buyer fails to agree and comply with the different terms of payment demanded, or fails to give adequate assurances of performance, HYLAND OPTICAL TECHNOLOGIES may, without prejudice to any other right or remedy HYLAND OPTICAL TECHNOLOGIES may have: (1) by notice to buyer, treat such failure or refusal as a repudiation by buyer of that portion of buyer’s order not then fully performed, whereupon HYLAND OPTICAL TECHNOLOGIES may cancel all further deliveries, and any amounts unpaid for non-cancelled Product shall immediately become due and payable.
PURCHASE ORDERS
Purchase Orders may be placed by email (preferred), fax or phone to the contact listed below. All Purchase Orders should include the following:
• Purchase Order made out to Hyland Optical Technologies, 340 El Pueblo Road, Suite E, Scotts Valley, CA 95066
• Reference to Quote # or include copy of the quote
• The Part Number (SKU), Quantity, and Unit Price
CHECKS
We welcome your check. Please note: Checks returned unpaid by your financial institution are subject to a Service Charge of the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account.
SHIPPING
Unless merchant and buyer specifically agree otherwise in writing, all shipments are made as per ExWorks 2000; Scotts Valley, CA USA using packaging and shipping methods selected by us.
INTERNATIONAL ORDERS
All orders for international destinations outside of the USA and Canada will not be processed by the Ealing online catalog (e-commerce site). All such orders need to be placed by purchase order as stated above.
PAYMENT OPTIONS
• Check or Money Order - Must be made in US dollars and drawn on a US bank
• Credit Card - MasterCard, Visa
• Bank Wire Transfer - Minimum $150.00 order. The $25.00 processing fee is included in the shipping/handling charge for all quotes paid by wire transfer.
PRODUCT RETURNS
Hyland Optical Technologies, Inc. is committed to making sure you are completely satisfied. Many of the products offered are custom parts and not returnable. Hyland Optical Technologies makes no representation that products will work for a specific application or use. Some standard items such as mechanical parts, power supplies and accessories are eligible for a full refund within 30 days of purchase if the item is returned unopened and in the original packaging. After 30 days a 25% restocking fee will be charged for products returned unopened. Custom order items are not be eligible for refund.
Before returning a product we require that you obtain a return authorization number by contacting our customer service department at 1-831-461-1930 or email at customerservice@ealingcatalog.com. Please have your purchase order number or our order confirmation number available. Return the product with original packaging and the return authorization number clearly noted on the shipping carton. All returned products are subject to inspection. Products displaying use, misuse, or other damage will not be accepted for return. Shipping and handling charges will not be refunded.
WARRANTY
Mechanical products have a 1 year warranty. Optical products, fibers and lasers have a 30 day limited warranty. The warranty only covers defects in materials and workmanship. If buyer furnishes specifications to HYLAND OPTICAL TECHNOLOGIES, buyer agrees to defend, indemnify and hold HYLAND OPTICAL TECHNOLOGIES harmless against any claim that arises out of HYLAND OPTICAL TECHNOLOGIES compliance with such specifications. Any description of Product recited in HYLAND OPTICAL TECHNOLOGIES Quotation is for the sole purpose of identifying Product, and any such description is not part of any contract between HYLAND OPTICAL TECHNOLOGIES and buyer and does not constitute a warranty that Product shall conform to that description.
REPAIRS
If your product is out of warranty but needs repairs, please contact us for repair information.
CHOICE OF LAW
Any contract between HYLAND OPTICAL TECHNOLOGIES and buyer relating to Product, including these Terms, and any disputes relating thereto, shall be governed by and construed in accordance with the laws of the State of California, U.S.A, excluding both its choice of law provisions and the UN Convention on Contracts for the International Sale of Goods.
EXPORT CONTROLS.
Customer agrees that it will not export or transfer product for re-export in violation of any United States laws or regulations, or to any denied or prohibited person, entity, or embargoed country in violation of such laws or regulations.
TAXES
We collect sales tax on shipments to California addresses, unless the purchaser supplies us with a signed official state resale certificate or sales tax exemption certificate with the order. Purchasers outside the aforementioned states are responsible for their state or local sales/use tax, if any, and any other taxes payable by reason of this transaction.
MISCELLANEOUS
No amendment of HYLAND OPTICAL TECHNOLOGIES Quotation or these Terms or modification thereof shall be binding unless in writing and signed by a duly authorized representative of both HYLAND OPTICAL TECHNOLOGIES and buyer.